Cleaning Instructions

Suzy's Blind's window treatments are designed to require minimal care and cleaning that may include regular dusting and periodic vacuuming. Click here for a complete list of Hunter Douglas products that are soil- and dust-resistant.

  • Dusting: Regular, light dusting maintains a like-new appearance of most blinds, shades, sheers, shutters and window panels. CAUTION: Do not use magnetic cleaners such as a dusting mitt on light-dimming fabrics. This will damage the light-dimming backing.

  • Vacuuming: Vacuum gently using the brush attachment on any vacuum cleaner. Most products may be vacuumed using a vertical stroke. EXCEPTIONS: Do not use a brush attachment or long vertical strokes to vacuum Alustra® Luminette® and Luminette Privacy Sheers as these actions will create the fabric. Also, do not vacuum Architella® Elan® and Architella Elan Eclipse® fabrics.

  • Blowing: Use a can of compressed air or a hair dryer (non-heat setting) to dust off selected window coverings.

 

Care and cleaning guidelines are also found on each respective product page within the Specifications section under Instruction Guides. Note these guidelines are applicable to products purchased in the U.S. only.

 

Removal Instructions

Instructions on how to remove your Hunter Douglas product from the window frame are found on each respective product page within the Specifications section under Instruction Guides.

 

Household Cleaning Products

Not all Suzy's Blind's window treatments can be spot cleaned. Due to the nature of spot cleaning, download our Care and Cleaning brochure to determine if this process is safe for your product.

If spot cleaning is an option for your product:

  • We recommend using a mild detergent (no additives and non-abrasive) and a clean, white cloth.

  • The spot cleaning process is described for each individual product on its respective product page within the Specifications section under Instruction Guides.

 

 

Recommended Professional Cleaning Methods

Hunter Douglas acknowledges these cleaning methods as being safe and effective for specific Hunter Douglas products purchased in the U.S. only. Reference the Instruction Guides within the Specifications section for individual product cleaning information.

  • Injection/extraction cleaning: This type of cleaning injects a cleaning solution into the fabric and extracts the dirty solution in the same motion. It is a very effective way to deep clean your window treatments. The service is typically performed in the home so there is no need to remove your window treatments. NOTE: Do not use this method to clean fabric-covered head rails or fabric-covered valances. A dry method is recommended for these along with certain fabrics.

  • Ultrasonic cleaning: Professional ultrasonic cleaning is recommended for several products. This method involves immersing the product in a tank of cleaning solution.

 

Locate a Professional Cleaner

Suzy's Blinds acknowledges most cleaning methods as being safe and effective. We cannot, however, attest to the quality of equipment or services provided by any independent cleaning facility.

To locate businesses that utilize recommended professional cleaning methods:

  • Check the online yellow pages for local services in your area.

  • Contact one of our professional Customer Information Product Specialists at 1-800-789-0331 for more information.

 

Methods for Removing Bugs

To prevent damage to delicate fabrics, resist the urge to use any type of stick, wand or handle to push out pests that are caught in your window shades.

We recommend gently blowing them out using:

  • A can of compressed air.

  • A hair dryer on a cool setting.

 

 

 

Our Guarantee

 

 

The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or contact us by email. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty, applicable for U.S. customers only, as described below.

 

 

 

Covered 
(By a Lifetime Limited Warranty)
  • Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)

  • All internal mechanisms.

  • Components and brackets.

  • Fabric delamination.

  • Operational cords for a full 7 years from the date of purchase.

  • Repairs and/or replacements will be made with like or similar parts or products.

  • Hunter Douglas Motorization components are covered for 5 years from the date of purchase.

 

 

 

Not Covered

(By a Lifetime Limited Warranty)
  • Any conditions caused by normal wear and tear.

  • Abuse, accidents, misuse or alterations to the product.

  • Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.

  • Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.

  • Shipping charges, cost of removal and reinstallation.

 

 

 

 

To Obtain Warranty

1. Contact your original dealer (place of purchase) for warranty assistance.

2. If you are not the original owner, we may be able to provide you with repair parts and instructions free of charge. Visit our Parts Request form and submit your request to us or contact your local dealer for assistance. There will be costs associated with the repair. Visit our Dealer Locator to find an authorized dealer near you.

3. Contact Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM - 8:00 PM EST) for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.

Download the Hunter Douglas Lifetime Guarantee.

To complete your warranty registration online, visit Warranty Registration.

 

 

 

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. The Hunter Douglas Lifetime Limited Warranty is applicable for U.S. customers only. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Different warranty periods and terms apply for commercial products and applications.

© 2015 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas

 

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